Privacy Policy

What is and is not done with your personal data on this website can be found here.

This policy explains how the personal information of all individuals who interact with PHENIXSOUL.COM through this website will be treated and protected. Please read all sections of the Legal Notice, Cookie Policy, and this Privacy Policy before using this website.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, TALLERES TELLER informs you that by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent for the Data you provide, and on which the security, technical and organizational measures provided for in current regulations are applied, to be processed by PHENIX SOUL, as the data controller.

WHO IS RESPONSIBLE FOR THIS WEBSITE?

Identity of the responsible party: PHENIX SOUL S.L

Trade name: PHENIX SOUL

CIF: B99410185

Email: finance@phenixsoul.com 

Registered office: Avda Diagonal 14, nave 8, Polígono Plaza. 50197, Zaragoza.

Social activity: aircraft repair

Data protection officer contact: finance@phenixsoul.com 

WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?

For the purposes set out in this privacy policy, PHENIXSOUL.COM collects and processes the personal data detailed below, which will depend on the different products you request on this website and can be summarized as follows:

– Identifying information: name and surname.

– Contact details: postal address, email address and mobile phone number.

– Contractual data: data on contractual operations, ID card, products and services acquired, financial operations and payment data.

– Browsing data: IP address, device type and identification, browser type, domain through which you access the website, browsing data and activity on the website.

ON WHAT LEGAL BASIS IS THIS DATA PROCESSED?

We process your personal data on the following legal bases:

– The execution of a contract with PHENIXSOUL.COM for the purchase of products and to manage the requested orders.

– The user’s consent regarding contact, subscription to content and the sending of commercial communications, via email, cookies or messaging systems.

– The legitimate interest of the data controller to protect users of the PHENIXSOUL.COM website from abuse and fraud in the use of our services.

FOR WHAT PURPOSES WILL WE PROCESS YOUR DATA?

This website contains different forms; in each of them, the information collected will be used in the following way:

– Content subscription forms: There are several forms to activate your subscription. The data you provide will be used exclusively to send you the newsletter and keep you updated on news and special offers, exclusive to PHENIXSOUL.COM subscribers.

– Contact form: There is also a contact form for inquiries, suggestions, or professional contact. In this case, the email address or telephone number will be used to respond and send the information requested by the user through the website.

– Sales form: We also process data to manage the purchase of our products, including order management, payment, and all operations related to the requested order. This includes sending follow-up emails, replies, invoices, receipts, etc., in accordance with the normal operation of this type of service.

PERSONAL DATA RETENTION PERIOD

Customer data: the retention period for personal data will vary depending on the service the customer contracts. In any case, it will be the minimum necessary, and may be kept until:

– 4 years: Law on infringements and sanctions in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries…); Arts 66 et seq. General Tax Law (accounting books…).

– 5 years: Art. 1964 of the Civil Code (personal actions without a special term).

– 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).

– 10 years: Art. 25 of the Law on the Prevention of Money Laundering and Financing of Terrorism.

Subscriber data: from when the user subscribes until they unsubscribe.

Data of potential clients: the data will be kept in any case for the duration of the established business relationship and, once concluded, for two years, unless the user requests its deletion beforehand.

WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?

Everyone has the right to obtain confirmation as to whether or not PHENIXSOUL.COM is processing personal data concerning them.

Interested parties have the right to:

– Request access to personal data relating to the interested party.

– Request its rectification or deletion.

– Request its cancellation.

– Request the limitation of your treatment.

– To oppose the treatment.

– Request the portability of your data.

If you have given your consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.

If you feel that your rights regarding the protection of your personal data have been violated, especially if you have not received a satisfactory response when exercising your rights, you can file a complaint with the competent Data Protection Supervisory Authority through its website https://www.aepd.es/es 

To exercise these rights, you can write to finance@phenixsoul.com 

There is a form for exercising your rights, you can request it by email or, if you prefer, you can use the ones prepared by the Spanish Data Protection Agency.

These forms must be signed electronically or accompanied by a photocopy of the interested party’s ID.

If you are represented by someone, you must attach a copy of their ID or it must be signed with their electronic signature.

The forms can be submitted in person, sent by mail, or emailed to the address of the responsible party listed at the beginning of this text.

REMARKETING ACTIONS: GOOGLE ADS

Google Ads is a Google platform for advertisers who want to advertise on Google. PHENIXSOUL.COM uses Google Ads, Google’s advertising platform that allows you to create campaigns and ads to display in search results or on other websites. When creating an ad, you can segment your audience by:

Place

– Demographic data (age, sex…)

– Interests (activities, hobbies…)

– What they buy online and through other channels.

– Etc

Data obtained through Google Ads is subject to this privacy policy from the moment the user submits their information in the form on this website to subscribe to the newsletter. Under no circumstances will information from Google be used for any other purpose.

NOTIFICATION AND DECLARATION OF GAPS

At PHENIXSOUL.COM, we take appropriate security measures, commensurate with the level of risk, to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of the personal information. However, if PHENIX SOUL determines that your service data has been misappropriated (including by a PHENIX SOUL employee), exposed due to a security breach, or improperly acquired by a third party, PHENIX SOUL will immediately inform you of such security breach, misappropriation, or improper acquisition.

TO WHOM WILL YOUR DATA BE COMMUNICATED?

Many of the tools used on this website to manage data are provided by third parties. To provide services strictly necessary for the operation of the business, PHENIX SOUL shares data with the following providers under their respective privacy policies.

External service providers (e.g., payment processing services, order processing, analytics, marketing campaign management, website management and email distribution, and other similar service providers) so that they can perform business functions on behalf of PHENIX SOUL

The web development and maintenance company or the hosting company may occasionally access this website. They have signed a service agreement that obligates them to maintain the same level of privacy applied to data processing carried out on this website.

Any international data transfer resulting from the use of tools or service providers will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy, confidentiality, and data security.

Specifically, this website uses the following tools:

– Email marketing tool

– Billing and CRM tool

– Web traffic analysis tool.

SEGMENTATION AND PROFILING

The registration of personal data provided at the time of subscription, contact, interaction with the website and any other data provided during browsing, including information supplied by cookies in relation to browsing habits, will be used to be segmented or categorized in order to apply them to the activity related to general administration management, information, analysis of proposals requested by users/clients, statistical study of the services and content used, tastes and preferences and surveys or forms.

Profiling, through the analysis of your automated individual decisions, involves using your personal data to evaluate certain aspects such as analyzing and predicting your economic situation, personal preferences, interests, behavior, location, movements, and attitudes. The logic applied to obtain these profiles is the use of statistical procedures, and the consequence of this data processing through profiling is the sending of personalized communications of interest to you with content related to our business.

The legal basis for processing your data for the purposes indicated and for making automated individual decisions by creating profiles is the consent given by checking the box indicated above.

The data we use in profiling is not data that allows us to identify users; it only shows in a graph the type of audience we have, such as age, country, gender, etc.

DATA PRIVACY AND SECURITY

PHENIXSOUL.COM is committed to the use and processing of the user’s personal data, respecting its confidentiality, in accordance with the purpose of said data, as well as fulfilling its obligation to safeguard it and adapt all measures to prevent alteration, loss, unauthorized processing or access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. This is a security protocol that ensures your data travels securely and intact; that is, the transmission of data between a server and the web user, and vice versa, is fully encrypted.

PHENIXSOUL.COM cannot guarantee the complete invulnerability of the Internet network and, therefore, total security against data breaches through fraudulent access by third parties.

With regard to the confidentiality of the processing, PHENIX SOUL will ensure that any person authorized by PHENIX SOUL to process customer data (including its staff, collaborators and service providers) will be under an appropriate obligation of confidentiality (whether contractual or legal duty).

When a security incident occurs, upon becoming aware of it, PHENIX SOUL must notify the client without undue delay and must provide timely information related to the security incident as it becomes known, or when reasonably requested by the client.

ACCURACY AND TRUTHFULNESS OF THE DATA

As a user, you are solely responsible for the truthfulness and accuracy of the data you submit to PHENIXSOUL.COM, releasing PHENIX SOUL and PHENIXSOUL.COM from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and undertake to keep it duly updated. The user agrees to provide complete and accurate information on the contact or subscription form.

REVOCABILITY

The consent given, both for the processing and transfer of the data of the interested parties, is revocable at any time by notifying PHENIX SOUL, PHENIXSOUL.COM in accordance with the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case have retroactive effect.

CHANGES TO THE PRIVACY POLICY

PHENIX SOUL reserves the right to modify this policy to adapt it to new legislation or case law, as well as industry practices. In such cases, it will announce the changes on this page with reasonable notice before they take effect.

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